Process
Our discovery playbook for week one
How we spend the first five days of every project, and what you get at the end of the week.
Written by
Marc Vidal
How we spend the first five days of every project, and what you get at the end of the week.
Days one and two: listen
We meet your team, review your analytics and support tickets, and set up interviews with your customers.
Days three and four: interview
We run six to ten customer interviews and share short notes with your team the same day.
Day five: decide
We present a short report with the main problems we found and a plan for the first design sprint. You leave the meeting knowing exactly what we will design next.
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What goes into our handoff files, what we leave out and why fewer notes often work better.
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