Halyard
A dispatch dashboard and driver app for a European freight company
Halyard runs 400 trucks across Europe. We redesigned their dispatch dashboard and driver app, and built one design system for both.
Industry
Logistics
Services
Product design, Design system, Research
Year
2025
Timeline
14 weeks
Platform
Web app, iOS, Android
40 min
Earlier warning on late trucks
3.1×
More driver check-ins
186
Components in the system
Dispatchers were working across three tools at once: an old dashboard, a shared spreadsheet and a group chat with drivers. Late deliveries were often found only when a customer called.
Reporting an arrival in the driver app took six taps, so most drivers skipped it.
Our approach
We started with a week of research in two depots to see how dispatch really works. The new dashboard shows late and at-risk trucks first, with the driver one tap away.
The driver app now has one large button per stop. We tested it with drivers every week for six weeks before launch.
Pane took the time to understand how our team really works. The dashboard they designed is now the first thing we open every morning.
Dana Whitfield
VP Product at Halyard
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